Increase Quality Within a Consistent, Predictable, Cost Structure
Managing learning events and back-office logistics requires the experience to meet the unique challenges of each client, every day. ACS has been providing back-office administration and logistics coordination for learning events to our Fortune 100 clients for more than 20 years. As an outsource partner ACS can help bring higher levels of quality to your learning events, in addition to the efficiencies and cost savings you expect of a global services leader.
How do we accomplish this? ACS begins each engagement by partnering with the client’s learning organization to conduct a strategic training assessment and by engaging in the hard conversations required to identify and prioritize opportunities for improvement that is specific to each client. Only then can we design and implement the new processes and tools that streamline and transform the quality and consistency of your learning delivery, materials and live events.
Trust the Management of Your Learning Events to an Experienced Partner
The ACS Learning Administration team provides comprehensive event services that can significantly reduce costs, increase service quality and deploy your staff more effectively to focus on value-added responsibilities to meet the needs of your organization.
- Registration planning, management and communication
- Domestic and global facilities procurement and event management
- Class management
- Instructor procurement and scheduling
- Training materials fulfillment and distribution
- Course evaluation and reporting (Level 1)
- Access to the patented ACS LearnerCare™ system, which includes proprietary technology to help ACS manage call monitoring, case management, processing, questions, help desk, Level 2 function, attendance confirmation, compliance/certification management, tracking and reporting